Responsible Gaming

Our Commitment to Safe Gaming

Gambling Should Be Entertainment

At Docks Magazine, we promote responsible gaming at Grosvenor Casino. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase your losses.

Age Verification

You must be at least 18 years of age or the legal gambling age in your jurisdiction to use Grosvenor Casino services. We are committed to preventing underage gambling and operate strict age verification procedures.

If you are under 18, please do not attempt to gamble. If you have concerns about a young person's gambling, contact GamCare (details below).

Warning Signs of Problem Gambling

Are you experiencing any of the following? If so, you may be developing a gambling problem:

  • Chasing Losses: Trying to win back money you've lost by gambling more
  • Hiding Your Gambling: Being secretive about how much you gamble or how much money you spend
  • Loss of Control: Gambling for longer periods or with larger amounts than intended
  • Neglecting Responsibilities: Missing work, school, family commitments, or other obligations due to gambling
  • Spending More Than You Can Afford: Using money intended for bills, rent, or essentials to gamble
  • Borrowing to Gamble: Taking out loans or asking friends/family for money to fund gambling
  • Mood Changes: Feeling anxious, irritable, or depressed when not gambling
  • Unsuccessful Attempts to Quit: Trying to stop or reduce gambling but being unable to do so
  • Relationship Strain: Friends or family expressing concern about your gambling
  • Tolerance: Needing to gamble with larger amounts to achieve the same excitement

If you recognise any of these signs, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

Grosvenor Casino provides tools to help you stay in control of your gambling:

  • Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
  • Loss Limits: Set a limit on how much you're willing to lose in a given period
  • Reality Checks: Receive notifications reminding you how long you've been gambling and how much you've spent
  • Session Limits: Set time limits for your gaming sessions
  • Self-Exclusion: Temporarily or permanently exclude yourself from gambling at Grosvenor Casino
  • Account Closure: Request permanent closure of your account

These tools are available within your account settings. Use them to maintain control and gamble responsibly.

Get Help – Support Organizations

If you or someone you know is struggling with problem gambling, confidential help is available:

United Kingdom

  • GamCare – Free, confidential support for problem gambling
    Website: www.gamcare.org.uk
    Telephone: 0808 8020 133 (free, 24/7)
  • GamStop – National self-exclusion scheme for online gambling
    Website: www.gamstop.co.uk
    Register to self-exclude from all participating operators
  • National Problem Gambling Clinic
    Telephone: 020 7054 2000

International Support

  • Australia: Gambling Help Online – www.gamblinghelponline.org.au
  • Canada: Responsible Gambling Council – www.responsiblegambling.org
  • United States: National Council on Problem Gambling – www.ncpgambling.org
    National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
  • Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Information on gambling addiction support

All support services are confidential and free to use.

Take Action Today

If you think you have a gambling problem, seek help now. There is no shame in asking for support – problem gambling is a recognised condition, and help is available.

Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for immediate, confidential support.

Remember: You are not alone, and recovery is possible.

This responsible gaming information is provided for educational purposes. For the most current information about gambling support and self-exclusion options, please visit the official websites listed above. Docks Magazine and Grosvenor Casino are committed to promoting safe and responsible gambling.